Everything we sell is 3D printed to order, so please read this before you buy.
Damaged or defective items
If your order arrives damaged, broken or not as described, we will replace it or refund it in full.
- Tell us within 48 hours of delivery.
- Send photographs of the item and the packaging to sculpt.thestudio@gmail.com or on WhatsApp at +91 93131 31133.
- An unedited unboxing video helps us settle claims fastest, especially for lamps and lithophanes.
Approved replacements are printed and dispatched at no cost to you. Approved refunds are credited to the original payment method within 5 to 7 working days of approval.
Wrong item received
If we send the wrong product, we collect it and send the correct one at our cost. Tell us within 48 hours of delivery.
Personalised items
Items carrying a name, photograph, message or custom design cannot be returned or exchanged if they were made correctly to the details you approved. This includes lithophane lamps, name keychains, custom figurines, personalised envelopes and cake toppers. We share a preview or confirmation before printing wherever possible — please check spellings carefully at that stage.
Personalised items are still covered in full if they arrive damaged or if we made an error against your approved details.
Cancellations
Orders can be cancelled for a full refund any time before printing begins. Once an item has entered production it cannot be cancelled, because a made-to-order piece cannot be resold.
Colour and finish
3D printed items have visible layer lines — that is part of the process, not a defect. Colours can vary slightly from the photographs on screen. Neither counts as a fault.
How to start a return
Write to sculpt.thestudio@gmail.com with your order number and photographs. Do not ship anything back before we confirm, as unapproved returns cannot be traced or refunded.